Can I make changes to my order?
Unfortunately, once an order has been placed, we are unable to edit, change, or remove any of the prints in your order. However, if we can catch the order before it is fulfilled, we can cancel it, and you can place another order with the correct items. Please see below for information on canceling your order.
Can I cancel my order?
Please send us an email with your order number and “CANCEL” in the subject line, we will try our best to stop the order. If you have already received shipping confirmation, or if your order has been processed for shipping, we will not be able to cancel your order, but we can assist with a return when the order arrives.
Where is my order?
If the tracking status says “Accepted” then your order has been handed over to USPS and it is awaiting status updates. Please reach out to us if nothing changes within 10 days and we can assist you with the next steps.
Where do you source your artwork?
We currently work with 40 independent artists to offer certain of their works under exclusive licenses. These artists are then paid a commission for each of their prints that is sold. We work closely with our artists to edit and format their artwork to optimize the print size and color quality of each work in a way that highlights the work of the artist to their satisfaction.
Most of the prints in our Vintage Collection are sourced from museums and other institutions. Juniper obtains and edits high-resolution digital files of these works, which are no longer covered by copyright or are otherwise in the public domain. While we may edit these files for color, composition and aspect ratio, we are committed to providing attribution to the original artist and the institution providing the digital file of the original work. Wherever possible, we have sought to purchase a commercial license to distribute these vintage prints, which gives us the opportunity to further support the institution providing the original artwork.
Where is my digital download?
An email with a link to download your print(s) will be sent within a few minutes of your purchase! If you haven’t seen it, check your spam folder. Still not there? Shoot our customer care team an email at email@example.com and we’ll confirm the email address associated with your order and get the files to you ASAP!
When will I receive my physical print order?
The vast majority of orders leave our warehouse in Mesa, AZ within 1-2 days of purchase. Occasionally, a print may be delayed due to backorder, in which case the order will be shipped within 10 business days. You will receive an email notification once your order has shipped, including a tracking number. At this time we don't offer expedited shipping.
Is a frame included?
At this time we offer unframed prints. We have a list of frames we love, including links to the IKEA Bjorksta frame for our oversized prints here. We are working on potential frame offerings, so check back often!
Can I custom frame an oversized print?
Absolutely! But spray adhesive, heated mounting, or glue can ruin the print. We recommend small pieces of double sided adhesive to secure the print to any backing. If using a custom framer, tell them that they can mount them at 140 degrees on core foam board for one minute.
How do I return an order?
We accept returns within 30 days of purchase for a full refund. Click here to start the return process. Return labels will be provided for US based customers. International return fees are the responsibility of the customer.
Once a print is installed in an IKEA frame it cannot be resold by Juniper. Because of this, we don’t offer returns on previously framed oversized prints. So, make sure you are happy with your print before you try and install it into the IKEA frame!
How do I file a claim with Route for my lost or damaged order?
If your order arrives damaged or is delayed for more than 7 days, you can file a claim with Route Shipping Protection here (provided you paid for Route at checkout). You can file a claim anytime within 15 days of a damaged delivery or the last updated tracking date. You will need your order number and email address associated with the order. Someone from Route will get back to you within a few days!
Do you ship internationally?
At this time, we only ship within the continental United States, including Alaska and Hawaii, as well as Canada. For Canadian orders, all additional customs and/or duty charges are the responsibility of the customer, for more information on those rates click here. We will be sure to alert our customers if and when we expand our shipping offerings. In the meantime, we hope that our digital downloads can still be a great option for you! We're sorry for any inconvenience!
How do I apply to be a contributing artist at Juniper Print Shop?
We’d love to see your work! Feel free to fill out an artist application here. Also, don't forget to tag your work on Instagram using #JPSCOLLAB, we check this tag often as we look for new artists.